Welcome to Home Decor Hangout. By accessing or using our website, placing an order, or interacting with our services, you agree to the following terms and conditions:
⸻
1. Product & Order Policy
•All our products are handcrafted; slight variations in color, texture, or finish are natural and are not considered defects.
•Product dimensions may slightly vary due to manual craftsmanship.
•Please read product details carefully before placing an order.
⸻
2. Replacement Policy
•We do not offer refunds. Replacements will be provided only in the following cases:
•The product was damaged during transit
•A wrong item was sent
•There is a manufacturing defect
To be eligible for a replacement:
•You must notify us within 24 hours of delivery.
•An open-box video and clear photos of the issue must be shared via email or WhatsApp.
•The product must be returned in original packaging, including all tags, labels, foam, and cushioning.
⸻
3. Shipping & Delivery
•We aim to dispatch all orders within the promised timelines.
•Delays caused by third-party logistics providers are beyond our control, though we will assist in tracking and resolving the issue.
•Please ensure correct delivery address and contact number are provided.
⸻
4. Cancellation Policy
•Orders can be cancelled within 24 hours of placing the order by contacting us directly.
•Once shipped or packed, the order cannot be cancelled.
•Non-acceptance of shipped orders will be treated as a return and not eligible for refund.
⸻
5. Return Process
•Return requests must be initiated within 7 days of receiving the order.
•Return is only accepted for damaged, incorrect, or defective products.
•All returns must be approved by our Quality Assurance team after visual inspection via provided photos/videos.
⸻
6. Use of Content
All images, designs, and content on our website are the intellectual property of Home Decor Hangout and cannot be used or reproduced without prior written permission.
⸻
7. Limitation of Liability
Home Decor Hangout is not liable for any indirect, incidental, or consequential damages arising out of use or inability to use our products or services.
⸻
8. Contact Information
For any queries or support:
📧 Email: hangouthomedecor@gmail.com
📞 Phone: +91 96716 65631 (Mon–Sat, 10 AM – 9 PM)
